Since mold can grow on almost any surface where moisture is present, this makes it practically a fact of life in our homes. You may expect to find it on your shower curtain, in the corners of your basement or on some old bread. But what can you do when it invades your appliances and… Read more »
Posts Categorized: Faq
Dishwasher Grinding Noise: How Do I Stop It?
Our homes are full of noises. From electronics use and the HVAC unit to cooking sounds and the voices of family members, your home may often seem like it’s just a few decibels below a rock concert. But it’s all good because it shows that you have life and happiness going on under your roof…. Read more »
Why Do Some Appliance Cost More To Fix Than Others?
Sort of the same way a Porsche costs more to fix than a Ford. Some appliances, especially the higher end models, require more knowledge and skill to repair. Nowadays, the amount of electronics knowledge of appliances is just as important as the amount of mechanical knowledge that is required.
Can you tell me what’s wrong with my appliance and what it costs to fix over the phone?
No. Simply put, it’s impossible to diagnose any issues over the phone. Any type of phone diagnosis would only be a speculation because simple issues such as a broken wire could seem like much larger problems such as bad control boards or motors.
Should I repair or replace my appliance?
Anything can be repaired, but is that fiscally responsible to do so? We understand that at some point, we all need to cut our losses and possibly buy a new appliance. Average life span of appliances ranges from 10-30 years, depending on the make and model. Our technicians are always upfront with their expert opinion… Read more »
How do you charge?
We offer flat rate pricing per job. Since we have multiple technicians out on the route, it’s not fair to charge hourly rates considering some technicians can do a job faster than others. With flat rate pricing, the job cost is the same to our customers regardless of the technician’s speed. The price quoted is… Read more »
How long is your warranty?
We provide a warranty on our parts and labor for two years from the date of the original repair. Within two years from the date of a completed repair, Astre Appliance Repairs will provide the necessary adjustments, corrections or parts replacement (for repairs previously performed on this invoice only) at no charge, unless noted differently… Read more »
How does your no service charge with repair policy work?
When you setup an appointment with us, there is initially a service charge. A tech visits, diagnoses the problem, figures out a remedy to the problem, and offers you an exact quote for parts and repair cost. If at that point, you decide to have the appliance repaired, the service charge is then waived and… Read more »