“Maddie, we just wanted to say how pleased we were with the tech Rudy this morning. He came on time as promised. He was professional and very neat with the job. We don’t always get the service the first time we try someone new. I will definitely use your company again and pass the word… Read more »
Posts By: Alpesh Shah
– Morristown – Gina H-C
“Hello, I just wanted to thank you for sending someone out this morning. I spoke to Maddy on the phone and she was excellent and the serviceman who came was AWESOME! I will be sure to use your guys for all my appliance repair needs.”
– Montclair – Joan P
“Just wanted to let you know that this is the third time I have used your services, and I was very happy (Refrigerator and washer). Your repair technician Kurtis took very little time in diagnosing the problem and was very polite and courteous. He gave me your business card and told me about the other… Read more »
– North Haledon – Lillie B
“I would like to let you know how pleased I am to have my ovens repaired. Kurt was absolutely terrific. He pinpointed the problem and ordered parts he needed and in a very time fashioned repaired the ovens. Thank you so much for your prompt attention.”
– Clifton – Sandra W
“Anthony and everyone at Astre Appliance, Thank you for making the AGA frustration and aggravation almost humorous. Astre is a shining start at service, charm, genuine customer care and excellence. I have already used my stove and your recommended cleaning product.”
– Gloria S
“Thank you so much for helping me with the breakdown of my refrigerator. You were so helpful and fast with sending out a very friendly man whose name I sadly did not get. He was great and helped me calm down. I really appreciate you helping out an elderly lady.”
Why Do Some Appliance Cost More To Fix Than Others?
Sort of the same way a Porsche costs more to fix than a Ford. Some appliances, especially the higher end models, require more knowledge and skill to repair. Nowadays, the amount of electronics knowledge of appliances is just as important as the amount of mechanical knowledge that is required.
Can you tell me what’s wrong with my appliance and what it costs to fix over the phone?
No. Simply put, it’s impossible to diagnose any issues over the phone. Any type of phone diagnosis would only be a speculation because simple issues such as a broken wire could seem like much larger problems such as bad control boards or motors.
Should I repair or replace my appliance?
Anything can be repaired, but is that fiscally responsible to do so? We understand that at some point, we all need to cut our losses and possibly buy a new appliance. Average life span of appliances ranges from 10-30 years, depending on the make and model. Our technicians are always upfront with their expert opinion… Read more »
How do you charge?
We offer flat rate pricing per job. Since we have multiple technicians out on the route, it’s not fair to charge hourly rates considering some technicians can do a job faster than others. With flat rate pricing, the job cost is the same to our customers regardless of the technician’s speed. The price quoted is… Read more »