When you setup an appointment with us, there is initially a service charge. A tech visits, diagnoses the problem, figures out a remedy to the problem, and offers you an exact quote for parts and repair cost.
If at that point, you decide to have the appliance repaired, the service charge is then waived and all that is owed is the quoted price for the repair. We also offer a 2-year warranty on parts and labor. If instead of having it repaired, you decide to think about it or purchase a new appliance, only the service charge is levied. If within 30 days, you decide to have the appliance repaired through us, the service charge is deducted from the originally quoted price so the price remains the same.